1. Introduction

WELLx Retreat (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with us, including when you:

• Register for a retreat
• Subscribe to our mailing list
• Visit our website
• Contact us via email or social media

2. What Personal Information We Collect

We may collect personal information including:

• Full name
• Email address
• Phone number
• Postal address
• Payment details (processed securely via third-party providers)
• Emergency contact details
• Relevant health or dietary information (if voluntarily provided)
• Any other information you choose to provide

We only collect information that is reasonably necessary for our functions and activities.

3. How We Collect Personal Information

We collect information:

• Directly from you when you register or complete forms
• When you subscribe to our email list
• When you contact us
• Via website cookies and analytics tools

We do not collect personal information without your knowledge.

4. Why We Collect Your Information

We collect personal information to:

• Process retreat registrations
• Provide event information and updates
• Communicate important event logistics
• Issue Professional Development certificates
• Respond to enquiries
• Improve our services
• Send marketing communications (where you have opted in)

You may unsubscribe from marketing emails at any time.

5. Payment Information

All payments are processed through secure third-party payment providers. We do not store full credit card details on our systems.

6. Health Information

If you provide health, dietary or accessibility information, it will be used solely to support your participation in the retreat safely and respectfully.

We will only collect this information where it is reasonably necessary and with your consent.

7. Disclosure of Information

We may disclose your information to:

• Event venue providers (where necessary for event delivery)
• Payment processors
• IT and website service providers
• Professional advisors
• Government authorities where required by law

We do not sell or rent your personal information to third parties.

8. Data Storage & Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically using secure cloud-based systems.

However, no method of transmission over the internet is completely secure.

9. Access & Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate.

Requests can be made by contacting us at:
[Insert Contact Email]

10. Cookies & Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand user behaviour and improve our website experience.

You may disable cookies via your browser settings.

11. Marketing Communications

Once registered, we may send:

• Event updates
• Future retreat invitations
• Wellbeing content

You can unsubscribe at any time via the link in our emails.

12. Overseas Disclosure

Some of our service providers (such as email or cloud storage providers) may store information overseas. We take reasonable steps to ensure these providers comply with privacy standards.

13. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us in writing.

We will respond within a reasonable timeframe.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992

14. Updates to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website.